To return your items, simply contact our customer support team on 132580, Live Chat on our website or via email: cs@openshop.com.au.

30 DAY MONEY BACK GUARANTEE

- You may return brand new unopened products fulfilled by openshop within 30 days of receipt of delivery for a refund or replacement (if available) of the price you paid for the product if you change your mind.(Unless otherwise stated in our T&C’s)
- You must return the product at your own cost (charged when lodging a return online) and you must comply with the directions for returning the product that we will provide to you.
- Refunds will be processed within 7 business days of receipt of the returned product. The original shipping cost you paid for (if any) will not be refunded.

FAULTY ITEMS

- Please see our T&C for more information regarding faulty returns.

Type	Description	Fee
Returns Policy	- Returns accepted on unused items. - 30 Day Moneyback Guarantee
Return for Refund Postage	Faulty Items	Free
	Wrong Shipment (Incorrect size, Colour, Missing item etc)
	Damaged in Transit
	Unsatisfactory Delivery Experience
Change of Mind Return Postage	Refer to T&C	$10
Exchange Postage	Faulty Items	Free
	Wrong Shipment (Incorrect size, Colour, Missing item etc)	Free
	Size Exchange	$10
	Colour Exchange
	Incorrect order made by customer

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